Full Time Retail Manager


Job Summary:

The primary role of the Retail Manager is to provide customers with a unique shopping experience, supervise retail employees, and help manage inventory levels between store and warehouse. The Retail Manager will be responsible for overseeing all aspects of the day-to-day operations in our primary retail location at the Company headquarters.

 

Principle Responsibilities:

  • Ensures that outstanding customer service is provided which includes greeting and acknowledging every customer, maintaining a customer friendly environment, providing solid product knowledge and problem solving any customer service issues.
  • Supervises and schedules the activities of retail staff to ensure consistent coverage of the retail location during open hours, 7 days per week. 
  • Promotes and maintains a positive work environment to help attract and keep a plentiful supply of retail part time labor.
  • Plans and assigns daily goals, tasks, and assignments. Assures proper completion through follow-up.
  • Trains and develops all retail staff, and provides feedback to Manager on staff performance.
  • Maintains merchandising standards, attractive and engaging product displays, signing standards and monitors inventory levels.
    Helps to plan and execute in-store promotional activities.
  • Maintains an awareness of loss prevention, including theft and fraud.
  • Manages all office tasks, including management of funds, media, receiving and inventory. Becomes a system expert in Shopify POS and in Acumatica.
  • Maintains adherence to all Company policies and procedures.
  • Helps to maintain a clean, safe and secure facility and monitors potential risks.
  • Performs any other duties assigned by Manager, including the possibility of working live mobile retail events.

Other Duties:

  • This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice

Competencies:

  • Consistently exhibits professional attitude and behavior.
  • Exemplifies the highest levels of integrity.
  • Displays a sense of ownership on all assigned tasks.
  • Effective supervisory skills.
  • Very organized and detail oriented.
  • Effective communication and interpersonal skills.
  • Able to adjust well to change, and to problem solve.
  • Proficient at organizing and managing multiple tasks.

Essential Skills:

  • Ability to process information, merchandise, cash and debit/credit card charges through the system and POS register system with high degree of accuracy.
  • Ability to operate all equipment necessary to operate the store and open/close the store.
  • Ability to climb ladders/stairs and the ability to stand for several hours at a time.
  • Ability to safely lift, carry, move or transfer merchandise throughout the store weighing 0-50 pounds.

Experience:

  • Sales and/or supervisory experience of five or more years in a retail environment, with at least three years in a supervisory or management role.
  • Background/knowledge of field hockey encouraged but not required.

Work Environment:

  • Ability to work varied hours and days.
  • 40 hours per week, minimum of 4 weekend days a month.

Interested Candidates can:

E-mail your resume and cover letter to Sarah.Yates@longstreth.com.

Longstreth Sporting Goods, LLC is an Equal Opportunity Employer and considers all applicants without regard to their race, color, sex, age, marital status, religion, creed, nationality, national origin, ancestry, disability, affectional or sexual orientation, gender identity or expression or inclusion in any other category protected by law.

Local Candidates Only

Pre-Employment Drug Testing Required

Longstreth Sporting Goods is an Equal Opportunity Employer

Longstreth Sporting Goods does not accept unsolicited resumes from search firms without a signed fee agreement.

 

Digital Marketing/e-Commerce Manager


Job Summary:

Longstreth is seeking an accomplished and driven Digital Marketing / e-Commerce Manager to lead our marketing initiatives and drive brand success. Join our dynamic team and play a pivotal role in a market leading company dedicated to delivering top-tier field hockey products and enriching experiences to our valued customers. If you're an innovative and motivated digital marketing professional seeking a stimulating challenge, we encourage you to apply and help shape the trajectory of our marketing program. Your expertise will be key to Longstreth’s continued success.

 

Principle Responsibilities:

    1. Develop and Implement ROI-Driven Digital Marketing Strategies:

    • Create/execute comprehensive marketing strategies to increase brand visibility, drive traffic and boost web sales.
    • Utilize various online platforms, including social media, email marketing, content marketing, paid advertising, SEO, and any other creative ways to reach target audiences effectively.

    2. e-Commerce Website Optimization and Performance Enhancement:

    • Oversee day-to-day operations of our eCommerce platform, ensuring optimal user experiences and functionality.
    • Implement strategies to elevate website performance, enhance conversion rates, and maximize user engagement.
    • Regularly monitor and analyze website analytics to identify areas for enhancement.
    • Measure the efficacy of marketing campaigns.

    3. Compelling Content Creation and Strategic Distribution:

    • Develop appealing, informative content consistent with our brand voice, resonating with the intended audience.
    • Manage content dissemination across multiple channels, including website, social media platforms, and emails.

    4. Strategic Social Media Engagement:

    • Devise and execute social media campaigns to cultivate a robust online presence and foster lasting brand loyalty.
    • Engage with followers, promptly respond to inquiries, and professionally address customer feedback.

    5. Targeted Email Marketing Campaigns:

    • Design and execute email campaigns to nurture leads, ensure customer retention, and drive recurring purchases.
    • Segment email lists for precisely targeted messaging and closely monitor email performance metrics.

    6. Collaborative Team Engagement:

    • Closely collaborate with the team to align marketing strategies with business objectives and new product launches.
    • Contribute insights on website design, user experience and product presentation.
    • Manage/supervise marketing team, which currently includes webmaster and marketing specialist

Measurable Success Metrics:

  • Increase e-Commerce revenue
  • Social Media engagement growth

Other Duties:

  • This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Essential Skills:

  • Outstanding, in-depth knowledge of digital marketing channels, tools and best practices.
  • Experience managing e-commerce platforms and using content management systems.
  • Strong proficiency in social media marketing, email marketing, SEO and paid advertising.
  • Strong analytical skills to track and interpret marketing performance metrics.
  • Excellent written and verbal communication skills with a keen eye for detail.
  • Creative mindset to develop compelling marketing content and campaigns.
  • Ability to work independently, prioritize tasks and meet deadlines
  • Able to adjust well to change and help others do so.
  • Excellent interpersonal skills with the ability to interact well with diverse groups.
  • Experience supervising people a plus.
  • Passion for sports, particularly field hockey, is a strong plus!

Education and Experience:

  • Minimum five years’ proven work experience as a Digital Marketing Specialist or similar role, preferably in e-Commerce.
  • Bachelor’s degree (B.A.) from four-year College or University in Marketing, Business or a related field.
  • Equivalent combination of education and experience.

Work Environment:

  • Ability to work whatever hours are required beyond the standard 40-hour week to ensure the timely completion of job responsibilities.
  • Non-smoking open floor office environment with low noise level and convenient parking.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the principle responsibilities and essential skills of the job function.
  • Home Office: Spring City, PA

Interested Candidates can:

E-mail your resume and cover letter to Sarah.Yates@longstreth.com.

Longstreth Sporting Goods, LLC is an Equal Opportunity Employer and considers all applicants without regard to their race, color, sex, age, marital status, religion, creed, nationality, national origin, ancestry, disability, affectional or sexual orientation, gender identity or expression or inclusion in any other category protected by law.

Local Candidates Only

Pre-Employment Drug Testing Required

Longstreth Sporting Goods is an Equal Opportunity Employer

Longstreth Sporting Goods does not accept unsolicited resumes from search firms without a signed fee agreement.

 

Customer Operations Specialist


Job Summary:

The primary role of the Customer Operations Specialist is to create a positive and unique customer service experience when dealing with customers via inbound and outbound phone calls, email, social media, and in person at the retail store or at offsite events.

 

Principle Responsibilities:

  • Ensures that outstanding customer service is provided to all customers.
  • Maintains a customer friendly environment, providing solid product knowledge and problem solving any customer service issues.
  • Interacts daily with the sales team, customer service team and marketing team.
  • Promotes and maintains a positive work environment.
  • Assists dealer manager on order entry and customer relations/operations.
  • Imports orders via EDI, works with dealers on product questions and substitutions.
  • Assists in training for retail and customer service staff.
  • Maintains retail keyholder responsibilities.
  • Assists in weekly management of social media including LiveChat, Instagram, Facebook, & Twitter.
  • Periodically attends and leads off site events (set up of booth, selling, educating customers, breakdown of booth).
  • Helps in planning and executing in-store promotional activities.
  • Assists in warehouse activities as needed including picking orders, cycle counting, unloading of new inventory, and maintaining flow of inventory between store and warehouse.
  • Maintains adherence to all Company policies and procedures.
  • Performs any other duties assigned by their manager.

Competencies:

  • Consistently exhibits professional attitude and behavior.
  • Exemplifies the highest levels of integrity.
  • Displays a sense of ownership on all assigned tasks.
  • Very organized and detail oriented.
  • Effective communication and interpersonal skills.
  • Able to adjust well to change.
  • Proficient at organizing and managing multiple tasks.
  • Effective problem-solving skills.

Essential Skills:

  • Ability to process information, merchandise, cash and debit/credit card charges through the system and POS register system with high degree of accuracy.
  • Ability to climb ladders/stairs and the ability to stand for several hours at a time.
  • Ability to safely lift, carry, move or transfer merchandise throughout the store weighing 0-50 pounds.

Experience:

  • Sales and/or supervisory experience of two or more years in a retail environment.
  • Background/knowledge of field hockey encouraged but not required.

Work Schedule:

  • Ability to work varied hours and days.
  • 40 hours per week, minimum of 4 weekend days a month.

Interested Candidates can:

Fill out an Employment Application (ask a Store Associate) or e-mail your resume and cover letter to Sarah.Yates@longstreth.com.

Longstreth Sporting Goods, LLC is an Equal Opportunity Employer and considers all applicants without regard to their race, color, sex, age, marital status, religion, creed, nationality, national origin, ancestry, disability, affectional or sexual orientation, gender identity or expression or inclusion in any other category protected by law.

Local Candidates Only

Pre-Employment Drug Testing Required

Longstreth Sporting Goods is an Equal Opportunity Employer

Longstreth Sporting Goods does not accept unsolicited resumes from search firms without a signed fee agreement.

 

Part Time Store Key Holder


Job Summary:

The primary role of the Retail Keyholder is to provide customers with a unique shopping experience with an outstanding and knowledgeable customer service staff to maximize sales. Keyholders will be responsible for overseeing all aspects of the day-to-day operations in the absence of the Store Manager or Assistant Store Manager.

 

Principle Responsibilities:

  • Ensures that outstanding customer service is provided which includes greeting and acknowledging every customer, maintaining a customer friendly environment, providing solid product knowledge and problem solving any customer service issues.
  • Supervises and directs the activities of retail staff to ensure consistent coverage of the sales floor. 
  • Promotes and maintains a positive work environment.
  • Plans and assigns daily goals, tasks and assignments. Assures proper completion through follow-up.
  • Provides feedback to Assistant Store Manager on staff performance.
  • Helps to maintain merchandising standards with attractive and engaging product displays.
  • Helps in executing in-store promotional activities.
  • Maintains an awareness of loss prevention, including theft and fraud.
  • Maintains adherence to all Company policies and procedures.
  • Helps to maintain a clean, safe and secure facility and monitors potential risks.
  • Performs any other duties assigned by Store Manager & Assistant Manager.

Competencies:

  • Consistently exhibits professional attitude and behavior.
  • Exemplifies the highest levels of integrity.
  • Displays a sense of ownership on all assigned tasks.
  • Effective supervisory skills.
  • Very organized and detail oriented.
  • Effective communication and interpersonal skill.
  • Able to adjust well to change.
  • Proficient at organizing and managing multiple tasks.
  • Effective problem-solving skills.

Essential Skills:

  • Ability to process information, merchandise, cash and debit/credit card charges through the system and POS register system with high degree of accuracy.
  • Ability to operate all equipment necessary to operate the store and open/close the store.
  • Ability to climb ladders/stairs and the ability to stand for several hours at a time.
  • Ability to safely lift, carry, move or transfer merchandise throughout the store weighing 0-50 pounds.

Experience:

  • Sales and/or supervisory experience of two or more years in a retail environment.
  • Background/knowledge of field hockey encouraged but not required.

Work Schedule:

  • Ability to work varied hours and days.
  • 20-30 hours per week, minimum of 3-4 weekend days a month.

Benefits:

  • Flexible schedule
  • High energy work environment
  • On site training
  • Employee discount

Interested Candidates can:

Fill out an Employment Application (ask a Store Associate) or e-mail your resume and cover letter to Sarah.Yates@longstreth.com.

Longstreth Sporting Goods, LLC is an Equal Opportunity Employer and considers all applicants without regard to their race, color, sex, age, marital status, religion, creed, nationality, national origin, ancestry, disability, affectional or sexual orientation, gender identity or expression or inclusion in any other category protected by law.

Local Candidates Only

Pre-Employment Drug Testing Required

Longstreth Sporting Goods is an Equal Opportunity Employer

Longstreth Sporting Goods does not accept unsolicited resumes from search firms without a signed fee agreement.